The Angry Side of Tenants/Owners

So at this time, Renters Warehouse has over 300 properties under management. Among those approximately 270 are leased up and have tenants currently residing in the properties. Oftentimes it seems that pleasantries are completely overlooked, so when the time comes for any form of communication with either tenants or owners, it is only when there is a problem. Of course as we all know, when problems arise in service industries those submitting a complaint are not pleased with a set of circumstances. The positive phone calls and emails are few and far between, so when my team gets those, it makes the day go by a little better. I've heard shouting matches from opposing viewpoints and maybe one is more right than the other, but in the end contracts and business rule out the personal relations. I strive to be as positive as I can and deliver the customer service I know how to exhibit, even when the atmosphere can oftentimes seem strained. We have a really good management crew and I have to say through it all, we end the weekdays on a positive note.